NEOSHELP
FAQ
How to turn on NeosHelp?
To turn on the device, briefly press the button identified by the green handset until the LED turns green and then turns off. You will feel a brief vibration when the device turns on.
How to turn off the device?
To turn off the device, press and hold the green button until the LED turns off. You'll feel a brief vibration when the device turns off.
Why does the device keep calling other numbers even when I answer the alarm call?
NeosHelp was designed and engineered to meet the highest security standards. The device cannot determine whether the call was answered by a person or, for example, an answering machine or other device, so it will continue to call other numbers for the duration set as "Alarm Duration," which is 600 seconds by default.
To interrupt the call cycle, the person answering the call must send the device an SMS from their mobile phone with the following text:
psw:1234;terminate
Also, to interrupt the call cycle, you can dial #4231 from the phone keypad while in conversation with NeosHelp.
How do I stop the alarm SMS that NeosHelp sends to the set numbers?
To stop sending alarm text messages before the "Alarm Duration" setting expires, which is 600 seconds by default, simply send the device a text message from your mobile phone with the following text:
psw:1234;alarm off
This will stop the device from sending alarm text messages to the preset numbers. If the message was entered correctly, the device will respond with a confirmation message.
How do I request the location of the NeosHelp device?
The device's location can be requested by sending an SMS to the device with the following text:
psw:1234;fix?
The device will send an SMS to the requester's mobile phone containing a Google Maps link with the device's last stored location.
How long does the NeosHelp battery last?
Battery life depends on usage and configuration. For example, whether GPS is activated or not, or how many text messages or calls you make per day. It's a good idea to charge it at the end of each shift for business use, or at night before bed for home use.
Can I know when my battery is running low?
Yes, it is possible to configure the device to send an SMS to up to 2 mobile numbers when the battery reaches 20% charge, or the level you have set.
Can the NeosHelp receive calls?
Yes, the device can receive calls from anyone who knows its phone number, and the user can answer the call by pressing the green handset button. The NeosHelp device opens the call after two rings and activates speakerphone.
Of course, it's possible to ensure that the device receives calls and/or text messages only from authorized numbers by enabling the authorization function during setup.
Is a SIM card needed for this to work?
Yes, you need to have a normal standard micro telephone SIM enabled for voice and SMS traffic.
What happens if after the alarm has stopped, the device is still in the alarm mode (man down alarm, no movement alarm) that generated the calls and/or text messages?
If the device, after having stopped the alarm, is still in the alarm mode that generated it, it will behave as if it were a new alarm and will restart the alarm in the set alarm mode. It is possible to delay the activation of the new alarm through the configuration in the <> menu. By activating this function, the new alarm will not be regenerated, in the set modes, until the time set for the new enabling has elapsed, by default it has been set to 300 seconds. Naturally, if a new alarm function were to be generated in the meantime, it will be regularly executed.
Can I ask about the status of the device?
Yes, I can do it with a simple sms. With this sms command you can request the status of the device. Request sms message:
psw:1234;inf?
and the device will respond with a message with the requested data:
DEVICE STATUS! NAME:NEOSGUARD;DATE AND TIME:07.10.2019 – 09:15:36; BATT:XXX;GSMLVL:XXX:CHARGING: Ext Power; GPS:Active;Sat.Vis:x
In the message you will have the following information:
Name: indicates the name of the device which by default is NeosGuard
Date and time: indicates the date and time stored by the device inside it
GSMLvl: indicates the level of GSM telephone signal
Batt: Indicates the level of battery charge
Charging: if the device is charging, and therefore connected to the power supply you will have Ext Power, if instead it is not charging you will have written: NO
Imei: indicates the IMEI code of the device
GPS: Active or Deactivated
Sat.Vis.: indicates the number of visible satellites, if you have 0 as a value, it indicates that at the moment there is no satellite coverage, and therefore it could be
inside a building
Can I return the NeosHelp device?
Yes, the return of the device is accepted within 30 days from the order confirmation date. For information, you can contact us at info@neossistemi.it
Why doesn’t the device turn off if I press the red button?
If this happens, you'll probably notice that the NeosHelp LED will flash red. This means the device is in alarm mode and has activated the configured alarm sequence. When in alarm, the device will not accept any keypad commands.
What are Ble sensors used for?
The Ble sensors, supplied and configured by Neos Sistemi, are used to locate people inside buildings, if they are large and/or located on multiple floors.
NEOS SISTEMI
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